Pelikioski | General terms

Terms and Conditions

Version: 1.1 (last updated 01.10.2025)

These Terms and Conditions are effective from 01.10.2025. All previous terms and conditions are no longer valid and must not be relied upon.

These Terms and Conditions (hereinafter referred to as "T&Cs") regulate the usage of the games provided through https://pelikioski.com, as well as other URLs licensed to or belonging to MagicPoro ltd. These T&Cs, the Privacy Policy and Cookies Policy, the Game Rules and any document expressly referred to in them, as well as any guidelines, rules or similar displayed on the Website constitute the agreement and understanding between the Parties and govern the contractual relationship between MagicPoro ltd and the End Users. You are responsible for reading these T&Cs carefully and making sure you understand them. Should you not agree with these T&Cs you should refrain from using the Website any further.

1. General

MagicPoro ltd. is a company incorporated under the laws of Cyprus with company registration number HE 435042, and having its registered address at 301-302, Orphanides Building, 30 Giannos Kranidiotis Avenue, Larnaca 6045, Cyprus.
MagicPoro ltd. is here referred to as "pelikioski", “Company”, "We", "Us" or "Our" and the user and registered End user shall be referred to as "You", "Yours", “Account Holder", “Registered Account”, "User", ”End user" or "the user", as and where appropriate.
https://pelikioski.com is operated by MagicPoro ltd., registered in the Commercial Register of Cyprus under number HE 435042 and address 301-302, Orphanides Building, 30 Giannos Kranidiotis Avenue, Larnaca 6045, Cyprus.
The Estonian Tax and Customs Board has granted the following licenses: HKT000088 and HKL000464.
These Terms and Conditions may be presented in various languages, including Estonian. In the event of any differences or conflicts between the Estonian version of the Terms and Conditions (accessible from the homepage of the Website) and a version in any other language, the Estonian version shall prevail.
You must read these Terms and Conditions carefully in their entirety before creating an account. If you do not agree with any provision of these Terms and Conditions, you must not create an account or continue to use the Website.
We reserves the right to change these Terms of Use from time to time for a variety of reasons, including compliance with applicable laws, regulations and other regulatory requirements. Therefore, we may revise this Agreement between you and Us at any time. If the terms of use are significantly revised, we will notify you on the website at the time of login. If you do not agree to be bound by the revised Terms of Service and wish to close your account and withdraw your valid account balance, you must contact customer support. Please refer to the version number and update date listed at the top of these Terms of Use to see if there have been any changes to these Terms of Use.
These T&Cs come into effect by confirming your registration details in the registration process on the Website. By registering an account with Us, you agree that you have read, understood and accepted these T&Cs.

2. Obligations, requirements and responsibilities

By agreeing to be bound by these Terms and Conditions, you also agree to be bound by the The Company Rules and Privacy Policy that are hereby incorporated by reference into these Terms and Conditions. In the event of any inconsistency, these Terms and Conditions will prevail.

You hereby represent and warrant below.

You are over (a) 18 or (b) such other legal age or age of majority as determined by any laws which are applicable to you, whichever age is greater; Estonian residents confirm that they are at least 21 years of age.
Gambling is illegal unless you are of legal age. If we cannot confirm that you are of legal age, we will freeze your user account. If it is determined that the age at which you were gambling or trading is not legal age:

The user account will be closed.
All stakes made when you are under the legal age will be void.
All monetary contributions made when you are under the legal age will be refunded.

Only one account can be opened on this website. To ensure adherence to this policy, we utilize a variety of methods, including but not limited to monitoring household addresses, IP addresses, emails, phone numbers, and payment methods, to identify potential overlaps among individual or group accounts. Regardless of the reason, if a user opens or attempts to open multiple accounts, betting on duplicate accounts will be invalidated at our discretion. We may block or close any or all of your accounts. Other opened accounts are considered "multiple accounts". If you open multiple accounts, all the accounts you have opened will be closed immediately from this site. Also,

All transactions used by your account or multiple accounts will be invalid.
All stakes and deposits made on your account or multiple accounts will be void.
Profit, winnings, and bonuses earned while using multiple accounts will be voided. In addition, we may ask you to refund the funds withdrawn from your account or multiple accounts to this site upon request.

You must immediately notify us if you notice that you have more than one registered Account. Failure to do so may lead to your Account being blocked.
As an End user you are responsible for providing Us with correct personal details. Consequently, you agree that all information that you give us, such as but not limited to, valid identification, address and email, during the term of validity of this agreement, is complete and true, and that you shall immediately notify us should there be changes to such information. Should We become aware that you have deliberately failed to provide us with correct information, we retain the right to block the account.
You are solely responsible for your account information and / or other ways of accessing your account through the website. If you suspect that your account has been compromised, you should immediately contact us and take appropriate steps to prevent unauthorized access to your account and your account balance.
You participate in the Games strictly in your personal and non-professional capacity; and participate for recreational and entertainment purposes only.
You participate in the Games and make bets on your own behalf and not on the behalf of any other person.
You understand that by using our services you take the risk of losing money deposited into your Member Account and accept that you are fully and solely responsible for any such loss.
You are not allowed to transfer funds from your account to another user's account, or to receive money from other users into your account, so called buddy transfers. Pelikioski accounts are not transferable and it is prohibited for users to sell, transfer or acquire accounts from other users.
You may participate in any Game provided on our Website/s only if you have enough funds on your account for such participation.
You may not use funds that are tainted or associated with any illegality and, in particular, you may not use funds that originate from any illegal activity or source. We moreover reserve the right to terminate an account, ban a user and retain all funds where that user is reasonably suspected of engaging in fraudulent activities which include, but are not limited to: chip dumping, forgery, collusion, and the submission of data or documents which are forged, stolen or otherwise misappropriated or tampered with. You may be required to evidence the source of your funds as part of Pelikioski KYC procedures.
With regards to deposits and withdrawals of funds into and from your Account, you acknowledge that you shall only use such bank accounts and other financial instruments that are valid and issued by lawful institutions and that legally belong to you solely. The use of financial instruments whose ownership is shared with other individuals, is not tolerated and will result in voiding of winnings.
It is your sole responsibility to abide by any reporting processes related to the payment of taxes and/or other fees which might be charged on winnings that you receive from Pelikioski, if and where applicable in your jurisdiction. We shall not be held responsible for your failure to make payment of any taxes due by you to relevant authorities and shall be in no position to advise you of the same.
You declare that you are not and shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to the participation in any of the Games and that you shall not use any software-assisted methods or techniques or hardware devices for your participation in any of the Games. We hereby reserve the right to cancel any wagers and void any bets and wins, should we suspect such behaviour.
You accept and acknowledge that we reserve the right to detect and prevent the use of prohibited techniques, including but not limited to fraudulent transaction detection, automated registration and signup, gameplay and screen capture techniques. These steps may include, but are not limited to, examination of users device properties, detection of geo-location and IP masking and transactions analysis. We hereby reserve the right to cancel any wagers and void any bets and wins, should we suspect such behaviour.
You are solely responsible for reporting and accounting for any taxes applicable to you under relevant laws for any winnings that you receive from us.
You have full capacity to enter into a legally binding agreement with us and you are not restricted by any form of limited legal capacity.
You are not diagnosed or classified as a compulsive or problem gambler. We are not accountable if such problem gambling arises while using our services, but we will endeavor to inform you of relevant assistance available. We reserve the right to implement ''cool off'' periods or full account termination if we believe such actions will be beneficial.
You affirm that you are not an officer, director, employee, consultant or agent of the Company or working for any company related to Us, or a relative or spouse of any of the foregoing.
By participating in our Pelikioski Casino, you understand and accept that refunds will not be issued under any circumstances. All transactions, deposits, and wagers are considered final. We encourage you to manage your account balance responsibly and be mindful of the risks associated with online gambling. Enjoy your gaming experience and play within your means.
You are aware that the right to access and use the Website/s and any products there offered, may be considered illegal in certain countries. Consequently, you are responsible in determining whether your accessing and using our website is compliant with the applicable laws in your country and you warrant to us that gambling is not illegal in the territory where you reside. Moreover, you declare that you are not resident of the following countries: Afghanistan, Albania, Angola, Aruba, Australia, Austria, Barbados, Bonaire, Sint Eustatius and Saba, Botswana, Burkina Faso, Cambodia, Cayman Islands, Central African Rep, China, Crimea, Congo, the Democratic Republic, Cote D'Ivoire, Cuba, Curacao, Cyprus, Democratic People's Republic of Korea (DPRK), Eritrea, France, French Guiana, French Polynesia, Gaza Strip, Germany, Guadeloupe, Guinea Bissau, Haiti, Hong Kong, Hungary Iran, Islamic Republic of, Iraq, Isle Of Man, Israel, Jamaica, Latvia, Lebanon, Liberia, Libya, Lithuania, Mali, Malta, Martinique, Mauritius, Mayotte, Myanmar, Netherlands, New Caledonia, Nicaragua, Pakistan, Panama, Philippines, Poland, Réunion, Republic of Belarus, Russian Federation, Rwanda, Saint Berthélemy, Saint Martin, Saint Pierre and Miquelon, Senegal, Sevastopol, Sierra Leone, Somalia, South Sudan, St Maarten, Sudan, Syria, Uganda, United Kingdom, United States, United States Virgin Islands, Vietnam, Wallis and Futuna, West Bank, Yemen, Zimbabwe.
We reserve the right to conduct such checks at any time as we deem necessary to verify our compliance with clause 2.22.
If a user tries to get around the website's restrictions by providing false information about themselves, or making a bet on behalf of someone else in a prohibited area, they are violating the website's Terms of Use. Such behavior may result in account closure without prior notice if there is a reasonable suspicion that the user is accessing the website from a restricted area.
You accept our right to terminate and/or change any games or events being offered on the Website, and to refuse and/or limit bets.
You shall be courteous to other users using the Websites, as well as support personnel and other staff employed by Us and avoid rude or obscene comments. This includes behaviour or language that may cause staff to feel afraid, intimidated, threatened or abused, e.g. the use of language that could be described as foul, offensive, inappropriate and/or racist, threats or physical violence, derogatory remarks, rudeness, harassment, inflammatory statements and unsubstantiated allegations. This also includes unreasonably persistent customers who, because of the frequency or nature of their contact, place a strain on time and resources, e.g. pursuing complaints in inappropriate ways, pursuing issues that appear to have no substance, or which have already been investigated and the outcome determined. Any non-observance of this clause and of the game rules shall not be tolerated under any circumstance. Such cases may lead to the closure of your account and/or restricted access to our Support Team. There are a range of ways that the company may restrict access, and the action applied will depend on the nature of the behaviour. These include but are not limited to: restricting contact to one method (e.g. email only) or only acknowledging further correspondence where new and pertinent information is presented which has not been previously considered, refusing to accept further communications, restricting the issues we will correspond on or terminating all contact with the company.
You must not use the casino as a means of earning a living or income. Use of the website is for entertainment purposes only.
The casino reserves the right to ban or terminate the accounts of any player who is found to be engaging in professional play or attempting to exploit the system. The casino will investigate any suspicious activity and take appropriate action to protect the integrity of the platform.
These Terms and Conditions shall be governed by the Laws of Estonia. Any disputes arising out of these Terms and Conditions shall be determined by courts of law in Estonia.

3. Account and verifications

In order to place a bet or make a deposit on this website, the user must first open an account (“account”) personally. In order to actually play the games provided by our company using real money, you must register on this website. We reserves the right, in its sole discretion, to refuse to register or open an account.
Each Player may only have one Player Account. Violation of this rule may result in the closure of all the Player Accounts registered by the Player and the Company shall only pay back that which remains of the deposits made by the Player.
Keeping your login information secure is your sole responsibility. Users should never disclose their login information to anyone. We are not responsible for any misuse or misuse of your account by a third party, whether intentionally or accidentally, actively or passively, due to the disclosure of your login information to a third party. Activities performed using the user's login information are considered to have been performed by the user himself, and all liability arising from such activities shall be the responsibility of the user. In the unlikely event that a third party knows your login information, it is your responsibility to notify us and change your login information.
Users can log in to their account at any time to view their account history such as deposits, bonus credits, winnings, stakes and withdrawals. If you become aware of an error, you should immediately report it to Us so that you can investigate and correct it as needed.
We reserve the right to verify your identity and request you to submit relevant documents at any time for any reason. This includes, but is not limited to, background checks, credit checks, or legally permitted personal history checks: The criteria for these investigations will vary from case to case, but will confirm the user's registration information such as name, address, age, occupation, the user's financial status, the confirmation of the user's financial transactions such as funding sources, and / or the game.
You agree to provide us with any information we request to assist with our verification checks, and we reserve the right to request documents to verify the following: (i) your identity, such as a valid photographic ID (e.g. a copy of your National Identity Card, Passport or Driving Licence); (ii) your residential address (e.g. copies of bank statements and/or utility bills dated within the last three months); and (iii) proof of ownership/authorisation to use a certain payment method (e.g. a screenshot of the account (i.e. Bank Account) that corresponds to the payment method). We may request that you provide any of these documents certified to attest their credibility. We may also use additional verification tools available to us in order to verify the authenticity of any documents you provide. Furthermore, if we have reasonable grounds to believe that any documents provided by you are not genuine or are inaccurate, we reserve the right to refuse such documents. We reserve the right to restrict any account until the relevant verification checks have been carried out to our reasonable satisfaction, and to the standard required of us under applicable laws and regulations. We further reserve the right to close your account and return any remaining balance if verification checks have not been carried out to our reasonable satisfaction within thirty (30) calendar days from our first request for documents.
We have no obligation to inform you that such an investigation is being conducted. These investigations may include the use of authorized credit referral agencies, identity verification services to verify the identity of users, and / or the use of certain third-party companies conducting investigations such as fraud prevention agencies. We may, in our sole discretion, close your account and withhold all balances if the results of these investigations are negative or uncertain. All personal information will be processed in accordance with our privacy policy.
We, in our sole discretion, does not provide any explanation if we consider that continuing our business relationship with you may adversely affect our licenses and general regulatory obligations or any of our services. Refuses to open a personal account or reserves the right to freeze or close an account at any time. However, the contractual obligations already made by Us shall be adhered to without prejudice to the right to use Pelikioski by law.
We have the right to appoint payment solution providers to act, receive and/or pay funds on its behalf.
If credits, winnings or other funds are accidentally deposited into your account, you must immediately report to Us via email or chat. Accidentally deposited amounts are, without exception, the property of The Company, and the user must immediately refund the applicable amount from his account to Us. If you withdraw funds that have been accidentally deposited, you will be considered a clearing debtor to Us with the withdrawal amount that needs to be repaid immediately. If you place a bet using accidentally deposited credits, winnings or other funds, all of these bets will be void.
No interest will be paid on your balance, regardless of the amount in your account balance. Therefore, the user shall never treat The Website as a financial institution.
All communication between the End user and US is kept on record for compliance, as well as accounting and financial regulations' purposes. In the case a user account is closed, any information about the account is saved for up to five (5) years, or longer if stipulated by law, from the time the account is closed, or as otherwise indicated within The Website's data retention policy on the basis of applicable laws.
We do not provide services to users who are considered to be persons (PEPs) who hold important positions in domestic and foreign governments. If at any stage it is determined to be PEPs, the user's account will be closed. If you disagree with our decision as PEPs, please contact us by email or chat.
Our calculations of your Account Balance, Bonus Balance and amounts owed by you under these Terms and Conditions will be final and, in the absence of any manifest error, will not be subject to amendment based on enquiry, external auditing or investigation.
We reserve the right to suspend user accounts that have been inactive for more than 12 months. If your account has been suspended, please contact support@pelikioski.com for instructions on how to reactivate your account.
If you want to recover funds from your account after it has been closed, blocked, terminated, or excluded, you may do so by email at support@pelikioski.com.
You are not permitted to transfer, sell and/or acquire accounts to / from other Users. If we have reasonable grounds to believe such activity has occurred, we reserve the right to suspend and/or close the account in question.

4. Handling of Claims and Complaints

Any claim related to a transaction involving a Registered Account must be filed with the Company within six months of the transaction, payment, and/or settlement date. Failing to do so may result in the Company, at its sole discretion, deciding not to entertain the claim.
To lodge a complaint, a user should utilize the live chat feature available on the Website or reach out to the customer support team via email at support@pelikioski.com.
It is required for the user to supply the Company with proof of their identity and all pertinent details concerning the complaint.
The Company is committed to providing a detailed response to the complaint at the earliest opportunity, striving to address it within 10 calendar days of receipt. However, there may be instances where resolving the complaint necessitates an additional period of up to 10 calendar days.
Should the complaint remain unresolved after this initial process, the user has the option to escalate their grievance by sending an email to complaints@pelikioski.com. A reply from this address represents the culmination of the Company's internal complaint resolution process.
User dissatisfied with the Company's handling of their complaint may approach the Estonian Tax and Customs Board by emailing hasart@emta.ee for further assistance.

5. Deposits & Withdrawals

Deposits to and withdrawals from a registered account must be conducted via reputable banks, similar financial institutions, or payment service providers. The specifics regarding these transactions, including procedures, terms, availability, and timing, may vary based on location and institution.
Direct cash transactions to the company or its representatives are not accepted.
All funds received from or owed to the account holder are credited to the registered account.
The company, along with regulatory authorities, must prevent money laundering, which includes monitoring and reporting suspicious transactions.
The company or an authorized third party may conduct additional security checks, including requesting further documentation or verification methods. This may involve inquiries into the source of funds or wealth, requiring documents such as bank statements or payslips. Failure to comply can result in the account being blocked and transaction limitations imposed.
An account may be suspended or closed if required information or documents are not provided, or if the provided details are misleading or false.
The company may delegate the responsibility of accepting deposits, managing funds, and processing withdrawals to another entity within its group or a payment service provider.
Account holder must:

Use personal payment methods for deposits and withdrawals, ensuring these transactions are made from and to accounts legally owned by them.
Ensure the accuracy and completeness of their bank account and payment method information. The company is not responsible for losses resulting from incorrect withdrawal details provided by the account holder.
The use of registered accounts by third parties for deposits or withdrawals is prohibited.
The account holder bears sole responsibility for adhering to these provisions.

Participation in games is not permitted without a registered account in the player's name with sufficient funds.
Withdrawals must use the same payment method as the deposit, except in cases where this is not possible, in which case funds are returned to a legally owned bank account in an approved country or the EEA.
In the event of a refund request, fraud notification or chargeback request by a payment provider, the company may:

Block the associated account.
Take lawful actions.
Suspend accounts with a negative balance until such balances are cleared.

Additional verification procedures for identity confirmation during deposits and/or withdrawals may include providing personal identity and payment instrument ownership documents.
Deposits are subject to a wagering requirement, which must be met before any winnings or remaining funds can be withdrawn.
Deposited funds must be used for games and cannot be withdrawn without being wagered at least once.
The wagering requirement stipulates that the deposited amount must be wagered at least once on casino games, excluding bonuses, to qualify for withdrawal.
Withdrawal requests prior to meeting the wagering requirements may result in the forfeiture of winnings.
Game contributions towards the wagering requirement vary, with slots contributing 100%, table games and live casino games 15%, and other games 100%. Certain games may be excluded.
The casino reserves the right to modify wagering requirements and conditions for withdrawals.
Attempting to abuse the wagering system or withdrawing funds without meeting requirements may lead to account suspension or termination.
Bonus funds are for betting use only and cannot be withdrawn unless terms and conditions of specific campaigns are met.
We aim to process withdrawals with the utmost priority. However, the company reserves the right to limit withdrawals to EUR 10,000 within a 24-hour period or EUR 100,000 per month, whichever limit is reached first.
The above clause does not apply to progressive jackpot wins. Progressive jackpot wins are paid out in full as soon as the win has been verified by the game provider, and funds have been released and received by us from the Jackpot game provider.
The company reserves the right to impose fees on deposits and/or withdrawals and may limit free withdrawals to once a week, charging a fee for additional withdrawals.
Players may incur additional fees for deposits, withdrawals, or currency conversion by their bank or payment service provider.
A handling charge of up to 5% on transactions may be applied to cover costs.
In case of account overdraft due to errors like duplicate payment processing, players agree to reimburse the casino for the overdrawn amounts.

6. Responsible Gambling

Pelikioski offers a range of services to assist you if you are, or think you are, developing a dependency towards gambling. We have in place a series of measures, which will help you play in a safe environment. You understand that when you are playing games of chance that involve money, the outcome can never be sure. We have developed tools that will make your gaming experience safer. In order to use these tools, you must clearly state your preferences by contacting our customer support service via email at support@pelikioski.com or by contacting us via live chat, or by using the several tools available on the Website to indicate your preference. We encourage you to consider these measures when playing on Pelikioski Website.
You may, at your discretion, ask us at any time to exclude you from placing any transactions on the Website for a specific time period. You can do this online, by visiting the Limits section of your account, or by contacting Customer Services. In asking us to exclude you, you acknowledge and agree that we will suspend your account and prevent you from gambling on the Website for the time period requested. Applying a self-exclusion will not affect any pending withdrawal unless verification documents are requested in line with our KYC process.
Self-Exclusion:

Should you opt to self-exclude, we will take all reasonable steps to detect and prevent you from registering a new account on the Website. You should not attempt to open a new account with Us whilst you have opted for self-exclusion. Any accounts found to be in breach of a self-exclusion agreement will be closed as soon as such use is discovered.
Please understand that it is important for us to be made aware as to the motive for your exclusion, especially if this is related to problem gambling matters. Kindly inform us as to this reason upon making your closure request.
We shall have no responsibility or liability to you or any third party for any gambling activity that takes place (including to refund any losses) if you circumvent our self-exclusion procedures by fraudulent means or by deliberately entering incorrect information.

Time-Out: You may temporarily take a break from gambling on the Website (twenty four (24) hours minimum). You can do so online by visiting the Limits section of your account. On confirming the Time Out, your account will be immediately suspended and it will not be possible to log in until the selected duration has expired.
When setting up a Registered Account or any time after registration, you may choose to impose different limits on their Registered Account. These limits are:

Wagering Limit: A wagering limit enables a user to set their own restriction on the maximum amount to bet during a chosen time period. The limit will not take into consideration any amounts received by way of a Reward.
Potential Loss Limit: A user may specify how much money they are willing to lose during a specific period of time. Bets that may increase the loss of a user beyond a limit set by the user are not accepted.

You can choose to implement a "daily limit," a "weekly limit," or a "monthly limit," or any combination of these.
You may change or revoke a limit that you set on your account by contacting our customer support service either via chat or at the following email address: support@pelikioski.com. Increasing or revoking a limit takes effect after the following "cooling off" period from when Pelikioski has registered the requested change. This shall be a 48-hour cooling off period after which the request to make a limit of a definite period less stringent is made, whereas a request for change to make a limit for a definite period more stringent shall be implemented immediately. This "cooling off" period will give you a chance to reconsider whether you really want to raise or revoke the limit you have previously decided to put on your own gaming. If you want to decrease a limit, such a change will be implemented immediately after the request of change has been registered in our system.
If We believe that your gambling will cause you financial or personal difficulties, we reserve the right to close your account or set limits for you, whether financial or otherwise. If you feel that you require help to overcome any addiction, please refer to our Responsible Gaming page on the Website. We therefore reserve the right to request information and/or any KYC documentation to ascertain that you have sufficient funds to gamble at any time.
Pelikioski is committed to providing outstanding service to its customers. As part of this commitment we endeavour to assist our customers in gambling responsibly with the tools listed under this section. Should you require further details on how to gamble responsibly kindly access our Responsible Gaming Info page. We shall always strive to reasonably enforce its social responsibility, however, we trust you understand that we shall still require your full collaboration at all times. We shall take no responsibility and exclude all form of liability should you continue gambling or persist in using this Website or any other Websites owned and operated by Us, with the intent of avoiding the relevant measures in place, this includes opening or attempting to registering accounts with us by using false or misleading personal data so as to bypass limits, exclusions and other responsible gaming tools previously requested by you.
Should you feel that you may be at risk of developing a dependency on gambling or would like to be certain that you, or anyone else in your household, does not have access to gambling sites, you may consider installing software which prevents users from accessing any gaming sites. There are independent third party sites that offer products that are aimed at blocking gambling related websites or software. Betfilter and GamBlock are two of websites that offer such service. Please click on the links provided should you require further information. In order to ensure maximum protection to those affected by gambling problems, this kind of software cannot be removed from a device once it is installed.
You may also self-exclude themselves from playing with any operator (land-based or online) licensed in the Republic of Estonia by submitting an application to be registered in the List of Persons With Restrictions On Gambling (in Estonian: Hasartmängu piiranguga isikute nimekiri or HAMPI nimekiri). Further information on the HAMPI list self-exclusion and how to apply can be found here.

7. Money laundering prevention report

We comply with Estonian and EU Laws, legal regulations, and guidance for the prevention of money laundering and terrorism financing.
Our Anti-Money Laundering and Know Your Customer Policy (“AML/KYC Policy”) is designed to prevent and mitigate possible risks of the Company being involved in any kind of illegal activity.
The goal of Our AML/KYC Policy is to ensure there are effective internal procedures and mechanisms to prevent money laundering, terrorist financing, drug/human trafficking, corruption, and bribery and to take action in case of any form of suspicious activity from its customers.
All transactions shall be checked in order to prevent money laundering. If a user becomes aware of any suspicious activity relating to any of the Games of the Website, the user must report this to Us immediately. We may suspend, block or close a user account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering Act or on any other legal basis requested by any state authority.
It is unlawful to deposit funds from ill-gotten means. All transactions are monitored in order to prevent money laundering. Any suspicious transactions will be reported to the relevant Authorities.
We monitor all transactions and it reserves the right to:

Ensure that transactions of suspicious nature are reported to the proper law enforcement;
Request the user to provide any additional information and documents in case of suspicious transactions;
Suspend or terminate a user’s account and withhold any funds therein when We have reasonable suspicion that such user engaged in illegal activity.
According to Our AML/KYC Policy, all deposits must meet a basic rollover requirement. A rollover means that all users must do a 100% wager for the gaming from the incoming deposit before a withdrawal can be done.
We reserve the right to verify a user's identity on an ongoing basis, especially when their identification information has been changed or their activity seems to be suspicious or unusual for the particular user. In addition, We reserve the right to request up-to-date documents from the user, even though they have passed identity verification in the past.
Enhanced measures are in place for those potential customers deemed to be of higher risk. This might take into account factors such as Politically Exposed Persons (PEPs) risk, transactional risk, jurisdictional risk, and types of activity. Additional due diligence, enhanced scrutiny, and monitoring is in place on all accounts that have links with PEPs but particularly those with links to countries that are vulnerable to corruption. It shall also be your responsibility to let us know if you are a politically exposed person ("PEP") in your country of residence or in any other country, and you may do so by contacting us via email or live chat at any time, provided that We reserve the right to make necessary checks to conclude whether you are a PEP or not in accordance with relevant laws and regulations.

8. Inactive Accounts

An account is considered inactive if there have been no logins to the account for twelve (12) consecutive months.
The Company will attempt to contact the user of an Inactive Account. If the Company cannot establish contact with the user within 12 months from their last login, it may impose a monthly administrative fee of € 5.00 on the Inactive Account. The Company will make reasonable efforts to inform the user about the remaining funds in their account. The administrative fee will be discontinued once the account balance reaches zero.
An account can be reactivated by logging in.
If the user resumes logging into their account and engages in betting activities after the imposition of the administrative fee but within six months of such charges, the Company will refund the administrative fees that were deducted from the account.
Users who have been unable to access their account due to health issues may be eligible for a refund of the administrative fees, provided they can present valid proof.
The Company reserves the exclusive right to decide whether to accept or deny requests for the reopening of closed accounts.

9. Account Closure

You may close your account at any time by contacting Customer Support on support@pelikioski.com, via Live Chat or using the respecting option on WebSite.
If we discover, or have reasonable grounds to believe, that you are engaging, or have engaged, in one or more of the following activities:

cheating (including counting cards or exploiting a game or game fault); and/or
colluding with others or distorting normal game play in any way (including by working together to exploit a game or game fault, using "bots" or similar software, or manipulating software); and/or
fraudulent behaviour or criminal activity (including money laundering or credit card fraud); and/or
deliberately breaching these Terms and Conditions in your use of the Website or participation in the games,

Then we may conduct an investigation and restrict your account pending its outcome (including any pending withdrawal request). If, after investigating, we reasonably believe that you were engaging in one of the above activities, we will close your account. We may also close your account in the following circumstances:

you do not pass the verification or source of funds checks to our reasonable satisfaction;
we reasonably believe that you are underage; or
you have provided false or misleading information to us.

We may restrict, block or close your account and withhold funds if so required by applicable law.
In case the reason for closing of the Account is related to concerns about possible gambling addiction, the user shall indicate it. A user who closes an account for gambling addiction reasons shall not open or try to open a new Pelikioski account. We shall not be liable for any direct or indirect consequential damages, should an individual succeed in opening a new account. We reserve the right to close an account opened in breach of this rule at any point in time.

10. Security-Related Provisions

The Company maintains the confidentiality of all user data, except when its disclosure is necessary as part of the Company's operational processes and procedures that facilitate the functioning of the Website, the Games, and/or the User's Account. Data may be revealed if demanded by regulatory bodies, judicial authorities, or other entities, or disclosed to third parties for investigation if the Company suspects the user might breach, or seems likely to breach, the Terms and Conditions.
Users are required to access their Account using the email address given at registration and must set up a password and/or undergo bank authentication via a specified payment provider. It is the user's responsibility to keep this login information confidential. If a user believes their login details have been compromised, they should immediately contact the Company's Customer Support to secure a new password. The Company is not liable for any unauthorized or improper use of a user's Account that results from the sharing of login details with any third party, whether this sharing is intentional or accidental, direct or indirect.
The Company may monitor and record the website traffic of users.
Security protocols, developed in collaboration with payment service providers and financial institutions, may lead to the partial or complete rejection of deposits via payment methods. These security measures might result in the refusal of a payment method that would otherwise be accepted, or in certain cases, prevent the use of a payment method entirely. The Company does not control these security systems and is unaware of the reasons for any deposit denial.
The Company may request documentation to verify a user's identity, confirm entitlement to use a specific bank card, or to check the accuracy of any information provided by the user before processing deposits and/or withdrawals, potentially causing delays. Refunds, though rare, are processed in accordance with the Company's policies.
Users are prohibited from exploiting or abusing software bugs in the Website's Software. Users identifying a software error must immediately report it to the Company by contacting customer support through the prescribed channels on the Website. The Company will take appropriate actions, such as closing the user's Account, freezing assets, and initiating legal action if necessary, against users who exploit or abuse a software error.
The Company is not obligated to award any winnings or prizes to a user who exploits any system breakdown, software error, or any other technical malfunction. In cases of software errors, the user may be eligible for compensation, which the Company will evaluate on an individual basis. If a user is disconnected from the internet during an active game, the bet remains valid, and any winnings will be credited to the user's Account.

11. Rules Specific to Casino Games

Via the Company’s Website, users gain access to a wide variety of Games. The Website itself is under the management and operation of the Company, though the software for the Games comes from various Casino Game Providers. The Company has the authorization to advertise and showcase the Games from these Casino Game Providers, ensuring users can engage with these Games and manage the movement of funds between their Registered Account and the Games. It’s crucial to recognize that ensuring the fairness of the Games and the quality of services provided by these Games falls to the Casino Game Providers.
The Company has the authority to host, promote, and advertise the Casino Game Providers' Games, making them available through its Website.
In matters concerning the intellectual property rights of Games sourced from Casino Game Providers, the Company remains uninvolved and impartial.
Within each Game, users or players will encounter specific rules, detailed descriptions, and the odds of winning. Engaging in a Game acts as an affirmation by the user or player, indicating their acknowledgment and understanding of the Game's rules and the encompassing Terms and Conditions.
Winnings and account balances in the 'Play for Fun' mode have no commercial value whatsoever and are not redeemable for cash, credit or any other type of benefit.
Every User determines the value of their stakes, in accordance with the limits of each casino game. It is your responsibility to make sure that all details of the gambling transaction are correct.

12. Bonus Terms

Click here to see our Bonus Terms.

13. Intellectual Property

All content presented on the Website, including but not limited to text, logos, graphics, images, button icons and software is either owned or licensed by Us. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, print and/or download any portions of material published on the Website unless expressly permitted in writing by Us.
All trademarks presented on Our websites, including, but not limited to trade names and other symbols are protected by international trademark laws. It is strictly prohibited to use them in any way without the prior written consent by Us.
If you print off, copy or download any part of the Website in breach of these Terms and Conditions, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

14. Privacy and Data Protection

Users of the Website, whether they are Players or others, can familiarize themselves with how their personal information is collected, processed, and safeguarded by reading the Privacy Notice provided by the Company.
The Company is committed to addressing all complaints related to privacy and personal data within 30 days of receipt. Should further investigation be necessary, the Company may extend the response deadline by an additional 60 days. In the event of such an extension, the Company will inform the complainant via email, detailing the need for more time, within the initial 30-day period.
If individuals are unsatisfied with the handling of their personal data concerns, they can contact the Estonian Data Protection Inspectorate at the following email: info@aki.ee, or via phone at +372 5620 2341 or +372 627 4135.

15. Technical Errors

We will at all times make every effort to provide a service of satisfactory quality, fitness for purpose and completeness. If for any reason a User becomes dissatisfied with any of the services provided by Us, the User may contact Us immediately and notify us of the issue.
We cannot guarantee that the service will never suffer from faults; however, we commit ourselves to rectifying the problem as soon as it has been reported or as soon as we possibly can. If you experience a fault in the service provided, please report it to us immediately.
Unexpected technical problems or circumstances outside our control, such as technical problems at third party providers, or unexpected technical problems with the loyalty system or any other system on the Website/s, allows Us to cancel wagers and give refunds to users. Additionally, you acknowledge that your computer equipment or mobile device and Internet connection may affect the performance and operation of the website, and for this reason We cannot guarantee that the website will operate without faults or errors or that its services will be provided without interruption. We do not accept any liability for any failures or issues that arise due to your equipment, Internet connection or third party provider. This shall also include your inability to place wagers or wagers or to view or receive information in relation to certain particular games.
In the case that a game is interrupted or "stuck" in a state where it is not being finished, (for example because we are unintentionally disconnected from your equipment or if our gambling system is unexpectedly shut down), you will be given the opportunity to finish playing unless otherwise specified in the specific game rules or otherwise not possible for any reason whatsoever. Should it not be possible for the game to continue, We have the right to void or "clean up" such wagers on a regular basis and refund the bet/wager to the user's account.
If a bonus campaign has in any way been misconfigured, We have the right to alter users' balances as well as other account details which would have been affected by the misconfiguration, so as to correct the mistake.
Should a game contain a bug or misconfiguration that causes incorrect behavior or pay outs, We have the right to remove the game and alter users balances and account details in order to correct the mistake.
We will do its utmost to ensure that the Website is available twenty-four hours a day, however it shall not be held liable if for any reason the Wesite is unavailable at any time or for any period. We may remove any game from the Website at any time we see fit and reserve the right to make changes or amendments, to alter, suspend or discontinue any of the content, products or services, including your access to the Website.
You are not allowed to abuse, or attempt to abuse any error or instance of incompleteness on the Website, in the Client application, in any of the Software or in any of the Services provided by us. Should you become aware of such an error or incompleteness, you shall refrain from taking any advantage thereof and notify us immediately.

16. Limitations of Liability

You acknowledge that the Services offered on this Website are for entertainment purposes only. You are not required to use our Services and your participation is at your sole choice and discretion. You consequently enter the Website and participate in the Games at your own risk. The Websites and the Games are provided without any warranty whatsoever whether this is express or implied. You claim that your interest in our Services and in our Website is personal, and not professional and that you have registered an account with us only for personal entertainment. Any other use of the Services we provide and any other use of our Website is strictly prohibited.
Without prejudice to the generality of the preceding provision, we, our directors, employees, partners and service providers:

Do not warrant that the software, Games and the Websites are always fit for their purpose;
Do not warrant that the software, Games and the Websites are free from errors;
Do not warrant that the software, Games and the Websites will be accessible without interruptions;
Shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Websites or your participation in the Games.

You understand and acknowledge that, if there is a malfunction in a Game or its interoperability, any wagers made during such malfunctioning shall be void. Funds obtained from a malfunctioning Game shall be considered void, as well as any subsequent game rounds with said funds, regardless of what Games are played using such funds.
Save for situations expressly stipulated in these Terms and Conditions, we shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Websites or your participation in the Games.
To the extent permitted by law, our maximum liability arising out of or in connection with your use of the Websites, regardless of the cause of actions (whether in contract, tort, breach of warranty or otherwise), shall not exceed €100 or the equivalent in any other currency.
We reserve the right to declare a wager void, partially or in full, if We deem it obvious that there was an error, mistake, misprint or technical error on the pay-table, odds or software. We shall not be liable to you whatsoever for any unrealised winnings as a result of voiding a wager in this scenario. Refunds are given solely at the discretion of Our management.
Please note that we only provide the Website for domestic and private use. You agree not to use the Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Any failure or delay in performance by Us in respect of its obligations of service shall not be deemed a breach of its obligations to you as customer if such a failure or delay is deemed by Us to be caused by force majeure, which shall include but not be limited to flood, fire, earthquake, or any other element of nature, act of war, riots or terrorist attack, public utility electrical failure, lockouts and strikes, delays or disruptions of the Internet and telecommunications networks caused by human or natural factors, or any other such event beyond the reasonable control of Pelikioski. We shall not be liable for any consequences arising out of any such force majeure events.

17. Assignment

We reserve the right to assign or otherwise lawfully transfer this agreement. You on the other hand shall not assign or otherwise transfer this agreement.